TaPay Biz - FAQ

TaPay app is available in Google Play Store for Android phone running Android Version 5.0 and above, and Apple App Store for iPhones running iOS with any version.

Click here to download TaPay Biz

Please contact our Customer Service at 03-86842277 to report this issue. Our Customer Service Agent will help you to log the case and will provide an update to you as soon as possible

We would be glad to! Please contact our Customer Service at 03-86842277 for us to arrange this.

Payment password is part of our security measure to prevent unauthorized payments.

Please click on “Forgot Password” on your TaPay Biz account homepage and follow the instructions to reset your password.

For the time being, you are not allowed to share the same QR code.

Customer can launch  their TaPay app, scan your merchant QR code to pay, key in the amount and select pay the transaction amount.

Settlement for daily transaction will take T+1 to process.

Please contact our Customer Service at 03-86842277 for special inquiry. We will escalate your inquiry to our relevant department to further assist you.

There are no charges to register as a TaPay Biz merchant.

All transaction requires 6-digit pin number to go through. Only the user and business owner have the security pin number.

Please contact our Customer Service at 03-86842277 to further assist you on this.

Go to your TaPay Biz Homepage and Click on “Accept Payment”. You will be able to see your QR code there.

Go to your Homepage, click on “My Profile” ,click on “Other Setting” and then click on “Change Login Password”.

There will be no termination fee and all the balance will be transferred into your bank account.

Go to your TaPay Biz Homepage and click on “Details”. Alternatively,you can click on “Report”. You can see the breakdown report by stores, today, this week and custom the period in accordance to your preference.

Go to your TaPay Biz Homepage, click on the transaction that you wish to refund and click on “Refund”. You would need to do the refund on the same day as the transaction made.

Please contact our Customer Service at 03-86842277 for special inquiry. We will escalate your inquiry to our relevant department to further assist you.

Please contact our Customer Service at 03-86842277 for special inquiry. We will escalate your inquiry to our relevant department to further assist you.