FAQs

TaPay Apps FAQ

It’s all about you!

Tapay app is available in Google Play Store for Android phone running Android 5.0 and above, and Apple App Store for iPhones running iOS with any version.

Click here to download 

Alphanumeric, minimum of 6 digit and case sensitive (no spacing and symbol).

For the time being, Tapay app is only available in Malaysia

User may call to our Customer Service to freeze the account. Once user has a new mobile phone, user need to call us to unfreeze the account and may login the app as usual.

Homepage > Click on “Me” > click on “Avatar” and select which button that you need make changes.

Tapay app has a maximum balance of RM 200 at any time.

For the time being, you cannot reload by using your international debit or credit card.

For security purpose, compulsory to have the transaction pin for all transaction.

Please contact our Customer Service at 03-86842277 for assistance.

User cannot retrieve the old password, but only can reset the password by click to “Forgot password”

User need to ask the merchant to refund the transaction with condition it need to be done on the same day. If not able to do so, please contact our Customer Service at 03-86842277 to log this issue. Agent will help user to log case and will update to user as soon as possible

You need to have supported device (mobile phone) to download the app. You also need to have gmail email account to register.

Please contact our Customer Service at 03-86842277 for further action.

TaPay Users can transfer money from their Wallet to bank account once IC or Passport details are recorded and verified.

No, there will be no charges to customers who transfer money from their bank account to Wallet.

Yes, TaPay will charge a fee, up to a maximum of RM2 to customers who withdraw from Wallet to their bank account.

User to check their mobile connection, this is because the verification code send to the registered mobile number.

This is for verification purpose and security requirement. All data is P&C within the company.

All transaction require 6 digit pin number to go through. Only the account owner has the security pin number.

Please contact our Customer Service at 03-86842277 to update new phone mobile number.

You may call our Customer Service to cancel the account.

You may reload your TaPay credit via FPX. Available in the app.

User can change transaction PIN.

Homepage > select “Me” > click on “avatar”> click transaction password to change transaction pin

User can change transaction PIN.

Homepage > select “Me” > click on “avatar”> click transaction password to change transaction pin

User need to call Customer Service to unblock and reset the password. Then user need to create new password.

Maximum RM 200 to transfer to the bank account referring to Tapay wallet size.

Refund process will take 3-5 days for normal issues. For special case, refund process will take almost 7 days.

User may use P2P transfer by enter mobile number that user want to transfer.

Please contact our Customer Service at 03-86842277 for further action.

Please contact our Customer Service at 03-86842277 for further action. Customer service will assist you.

Please wait and do not attempt for another transaction, it may result for a duplicate transaction. User may check the transaction record. If still facing the same issue, please contact our Customer Service at 03-8684227 for further action.

Please contact our Customer Service at 03-86842277 for further action.

TaPay Biz FAQ

It’s all about your business

Tapay app is available in Google Play Store for Android phone running Android 5.0 and above, and Apple App Store for iPhones running iOS with any version.

Click here to download TaPay Biz

Please contact our Customer Service at 03-86842277 to log this issue. Agent will help user to log the case and will update to user as soon as possible

Owner need to fill up the “Authorization Form” provided by TaPay in order for owner to authorize the staff to handle the account.

Please contact our Customer Service at 03-86842277 for special inquiry. Customer service forward this to our respective department.

For security purpose, it is a compulsory to set up payment password.

Before you login to your TaPay Biz account, you may click on “Forgot Password”. You can reset your password through that option.

For the time being, you are not allowed to share the same QR code.

Customer can open their TaPay app, scan the merchant QR code to pay, key in the amount and pay the transaction amount.

Settlement for daily transaction will take T+1 to process.

Please contact our Customer Service at 03-86842277 for special inquiry. We will revert this to our relevant department to assist you

There will be no charges for TaPay Biz registration.

All transaction requires 6-digit pin number to go through. Only the user and business owner have the security pin number.

Owner cannot change new mobile number in Tapay Biz account because this number has been registered to that business account.

Homepage > Click on “Accept Payment”. You will able to see your QR code there.

Homepage > click on “My Profile” > click on “Other Setting” > click on “Change Login Password”.

Homepage > click on “Details”. Or you can click on “Report”. You can see the breakdown report by stores, today, this week and custom.

Homepage > click on the transaction that you wish to refund > click on “Refund”. You need to do the refund on the same day as the transaction made.

Please contact our Customer Service at 03-86842277 for special inquiry. Customer service will log report and send to settlement department.

Please contact our Customer Service at 03-86842277 for special inquiry. We will revert this to our relevant department to assist you.

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